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Language Aid FAQ

It is not recognizing my lookup trigger!  What is happening?
If your lookup trigger conflicts with another system service such as Exposé, Dashboard or Spotlight then they will take precedence and that specific lookup trigger will not do anything unless you change the other service's key combo.  You can easily change Language Aid's lookup trigger to something different that does not conflict.  Also be sure that Language Aid is currently enabled and that the plugin in question is also enabled. 

Can I run Language Aid on more than one computer?
Language Aid registrations are currently for a single computer only.  If you would like to run a registered version of Language Aid on another computer you must register that copy separately. 

It doesn't work on in iTunes (or Firefox, or <other app>)!
Language Aid can access most kinds of text in the operating system but some programs have special methods of text utilization which Language Aid cannot gain access to.  iTunes and Firefox use special methods to render their interfaces and thus Language Aid cannot access text rendered in those programs.  Also, Language Aid cannot gain access to text in pictures such as JPEGs or GIFs.

Sometimes it grabs the text I selected and sometimes it doesn't.  What is happening?
Language Aid cannot always grab the same text in every situation.  For example, grabbing selected text from WebViews (like Safari) does not work yet although grabbing big blocks of text or individual words (if the browser window is in the forefront) does work.  We are always trying to find more ways to grab meaningful text from all sorts of applications, but it is not perfect.

It keeps giving me a "Connection Error."  What is going on?
Many plugins used by Language Aid require an Internet connection to retrieve their results.  If you are not connected to the Internet it will not work.  Check your Internet connection to make sure that it is working correctly. 

I want Language Aid to work with this <language/web service/etc>.  Can it do that?
Language Aid is completely extensible through its plugin architecture.  There is no guarantee that a plugin can be written to correctly work in every situation.  However, the plugin architecture is fairly flexible and is steadily evolving to suit plugin developer's needs.  If you can't find a plugin that suits your needs, try to write one that does!

How do I register Language Aid so I can use it for more than 5 minutes at a time?
You can register Language Aid easily over the Internet by pressing the "Register" button in the Language Aid preference pane.  The preference pane window will expand and reveal a secure payment window.  Follow the instructions to either pay by credit card or PayPal.  Once the transaction is complete the preference pane will register your copy of Language Aid.  Once registration is complete you can close the payment window and use Language Aid on that computer without limitation.

What are the future plans for Language Aid?
Adding the plugin architecture has been a major improvement for Language Aid but Aoren is always striving to increase the quality of the product and add new features.  There are already a few exciting ideas for future versions. 

I replaced my motherboard and now Language Aid thinks it is not registered!  What happened?
Language Aid registers itself for individual computers.  When you make such a big change to your computer, Language Aid thinks it is running on a different machine.  Contact support@aorensoftware.com if this ever happens to you. 


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